I could see where my time was best spent and where I could outsource to make my business more efficient” said Neil.

“Every time we spoke things became clearer to me. The advice offered by Sue covered everything from cashflow forecasting, time management and personal resilience through to business rates and outsourcing.

Working with Sue at Cool Ventures, Neil put together a list of issues that he wanted to overcome and was able to work on some of the barriers that were stopping his business from growing. The opportunity to take part in free business coaching sessions meant Neil found something positive to work towards, Neil comments: “I saw the opportunity to learn more skills, which would enhance my business, putting things in place to make sure we hit the ground running after lockdown.” Neil was connected to the Invest in Bath team who registered him with Cool Ventures, the delivery partner for the programme in Bath & North East Somerset. Help came in the form of the Universal Business Support programme from the West of England Combined Authority (WECA), delivered in partnership with the local councils. I knew there must be other business owners in a similar situation.” “It was a very stressful time for me as I wasn’t sure if my business would survive the crisis. I wanted to help my business and be proactive so I checked out local forums and support groups, including Bath & North East Somerset council, to see what they could offer me. Although furlough was an option for Neil’s staff, Neil found that his business was in the ‘grey’ area of businesses who were not covered under any local authority grant schemes.

Rdm business case study